Course Description

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling or for specialisation in accommodation services, food and beverage, and gaming.

This program will be scheduled: Over 5 terms in 55 weeks (including term breaks and industry placement)

Course Type

  • Vocational - Certificate 4

Study mode

  • On Campus / RPL

Start Date

  • Monthly Intakes Available


Entry Requirements

Domestic students There is no entry requirements for this qualification. International students ? IELTS band 5.0 or equivalent and above ? Students must be 18 years of age or over ? Students must have completed an equivalent of year 11

Course Structure

This program is delivered in a class room and restaurant environment, offering hospitality and simulated restaurant activities. Students will be required to complete hospitality project activities during class in a simulated work based environment. In addition students will spend homework time researching and formalising projects using a computer. In a highly supportive environment, the Trainer will teach students theory and practical activities in a classroom environment providing real life examples about the work place. Activities include: group discussions; case studies / scenarios; role plays; computer based activities; research; presentations; project/activities; practical application of skills.

Course Units/Subjects

Career Opportunities

Possible job titles include: ?Bar supervisor or team leader ?Concierge ?Duty manager ?Food and beverage supervisor or team leader ?Front office supervisor or team leader ?supervisor or team leader ? Housekeeping supervisor or team leader ?Gaming supervisor or team leader ?Shift manager

Government Assistance